Terms & Conditions

These terms apply to Australian direct sales of Zeliox power systems and accessories by Zeliox Australia New Zealand Pty Ltd, and are written against the Australian Consumer Law. Read them with our Refund & Returns Policy and our Shipping & Delivery Policy, which form part of your agreement with us.

1. About us and these terms

1.1 These terms apply to Australian direct sales of Zeliox products and accessories by Zeliox Australia New Zealand Pty Ltd (ABN 46 687 819 254), referred to as ZANZ, we, us or our. You means the customer named in the accepted quote. ACL means the Australian Consumer Law. ZANZ supplies products; customers arrange their own installation.

1.2 Effective date: 31 October 2026. Business address: 115 Campbell Avenue, Wacol QLD 4076, Australia. Email: info@zeliox.com.au. Telephone: 1300 935 469. These terms apply to an agreement only where supplied and accepted before that agreement is formed. The stated effective date does not retrospectively vary an existing agreement or remove rights under earlier terms.

1.3 These terms apply when provided to you before you enter the agreement. Your agreement comprises our accepted quote, these terms and any additional terms expressly agreed in writing. Specific agreed quote provisions prevail over inconsistent general provisions, but cannot override rights that the law prevents us from excluding.

1.4 Consumer means a consumer under the ACL. A business customer may also be a consumer under the ACL. Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right or remedy that cannot lawfully be excluded, restricted or modified. If a provision conflicts with such a right, that right prevails.

1.5 Where you purchase from a dealer or other seller, your purchase contract is with that seller. These terms do not automatically become part of that contract or restrict any rights you may have against us as a manufacturer, importer, warranty provider or otherwise under law.

2. Enquiries, quotes and orders

2.1 Our website allows customers to request quotes. Submitting a website enquiry or emailing us does not create an order or require you to purchase.

2.2 We will provide a written quote identifying the products, any services, price, delivery charges, payment terms and any special conditions. Unless stated otherwise, a quote is valid for 30 days from its issue date and is subject to our written order confirmation.

2.3 You may submit an order by accepting our quote in writing. The agreement is formed when we send written confirmation accepting your order. An automated acknowledgement is not order confirmation. You may withdraw your order before our acceptance. Any payment taken for an order we do not accept will be refunded promptly in full.

2.4 We will raise stock shortages, errors or proposed changes before confirming the order. Once the agreement is formed, neither party may change the products, price or other agreed terms without the other party’s agreement, except where the law permits otherwise. You do not have to accept a substitution.

3. Product information and suitability

3.1 We will supply products matching the agreed description and specifications and comply with our express promises and applicable legal obligations. Images are illustrative only to the extent they do not form part of an agreed description or representation. We will disclose material differences before agreement.

3.2 Please tell us before ordering about your intended application and relevant equipment loads, starting currents, vehicle voltage, installation conditions and other requirements, so that we can assess any suitability recommendation. If information changes or is incomplete, we will discuss any effect on the proposed solution before making changes or charging extra.

3.3 Runtime and charging estimates depend on factors such as load, battery condition, temperature and installation. We will explain material assumptions behind estimates we provide. This does not exclude responsibility for advice, representations or fitness for a purpose disclosed to and reasonably relied upon by you as protected by law.

4. Prices and payment

4.1 All prices are in Australian dollars. Consumer quotes show the total payable including GST and all calculable unavoidable charges. If a delivery charge cannot initially be calculated, we will explain this and confirm the total before you commit to purchase. Business-only quotes may state GST-exclusive prices if clearly identified, with GST and the total shown before acceptance.

4.2 The agreed price is fixed unless you agree to a variation. We will not automatically pass exchange-rate, supplier or freight increases on to you after agreement.

4.3 All customers must pay the full agreed price before dispatch. We do not offer trade-credit payment terms. We will not dispatch an order until full payment has been received. Payments are not automatically forfeited if an order is cancelled; section 10 and your legal rights apply.

4.4 Notify us promptly if you dispute an invoice. We will investigate reasonably and ask you to pay any undisputed amount by its due date. No short invoice notification deadline in these terms extinguishes your legal rights.

4.5 If an undisputed payment is overdue, we may give written notice identifying the amount and allowing at least 14 days to pay before suspending the affected undelivered part of the order. Any suspension must be proportionate. We will not impose automatic percentage collection fees or unagreed default interest. Any recovery costs must be reasonable, actually incurred and legally recoverable.

5. Delivery and collection

Our Shipping & Delivery Policy sets out how delivery and collection work in more detail. It is consistent with this section and does not replace it.

5.1 Our quote will state delivery or collection arrangements, costs and any agreed delivery deadline. Otherwise, quoted dates are reasonable estimates. We will notify you promptly of material delays, explain the revised estimate and take reasonable steps to minimise delay.

5.2 If we miss an agreed essential deadline, cannot supply within a reasonable time, or the law otherwise entitles you to cancel, you may exercise your legal remedies, including cancellation and a refund where applicable. Estimates do not remove those rights.

5.3 Where we arrange delivery, risk of accidental loss or damage remains with us until the goods are physically delivered to you or a person you authorise at the agreed address. For collection, risk passes on collection by you or your authorised representative. A failed delivery attempt does not itself transfer risk. Our responsibilities for faulty goods remain unaffected.

5.4 Tell us promptly about shortages, incorrect items or visible transport damage so we can investigate. A signature on a delivery document does not conclusively establish that goods were complete or free from defects, and no fixed short reporting period removes your legal rights.

5.5 If delivery fails or collection is delayed because of circumstances within your control, we will contact you to arrange a reasonable alternative. We may charge reasonable additional storage or redelivery costs only after explaining them and giving you a reasonable opportunity to avoid them. We will deal with uncollected goods only as permitted by applicable law and required notices.

5.6 We will seek your agreement before making a partial delivery that changes your costs or materially affects your use of the order. Title passes on delivery or collection. These terms do not authorise entry to your premises or seizure of goods.

6. Installation and safe use

6.1 Installation is not included in ZANZ’s supply. You engage and arrange your own installer. Electrical work must be performed by appropriately licensed persons where required by law. Products must be installed, operated and maintained in accordance with applicable laws and the supplied instructions. Products ZANZ supplies in Australia meet applicable Australian certification requirements.

6.2 Your independently engaged installer is responsible for its own work. This does not remove our responsibility for our products, advice or other legal obligations.

6.3 Misuse, incorrect installation, unauthorised modifications or failure to follow instructions may affect a claim to the extent they caused the problem. They do not automatically remove rights for an unrelated defect or a failure for which we are legally responsible.

7. Australian Consumer Law rights

7.1 Where the ACL applies, products come with statutory guarantees including acceptable quality, fitness for applicable purposes, conformity with description or sample, title and compliance with express warranties, as provided by law. These guarantees operate independently of any additional warranty and may continue after that warranty expires.

7.2 For a major failure with goods, you may reject the goods and choose a refund or replacement, subject to the ACL’s rules about rejection, or keep them and claim compensation for their reduction in value. You may also have rights to compensation for reasonably foreseeable loss or damage caused by the failure.

7.3 For a failure with goods that can be remedied and is not major, we may choose an appropriate remedy permitted by the ACL and must provide it within a reasonable time and without charge. If we fail to do so, you may have rights to arrange a remedy and recover reasonable costs, or reject the goods, as provided by the ACL.

7.4 For a major failure with a covered service, or a failure that cannot be remedied, you may cancel the service agreement or seek compensation for reduced value as provided by the ACL. For a remediable non-major failure, you may require us to remedy it within a reasonable time. If we fail, you may have rights to cancel or arrange rectification and recover reasonable costs. Rights to compensation for reasonably foreseeable loss or damage are preserved.

7.5 These rights also apply to eligible discounted, clearance and custom-made products. There is no automatic 48-hour, two-month or one-year cut-off for ACL claims. Applicable legal time limits and the ACL’s rules about rejection still apply.

8. Faults, returns and assessment

Our Refund & Returns Policy sets out how to make a claim, how assessment works and how refunds are paid. It is consistent with this section and does not replace it.

8.1 Contact us using the details in section 1 if there is a problem. Please provide reasonable proof of purchase, a description of the issue and, where available, the product model, serial number and supporting photographs. An original receipt or original packaging is not the only acceptable basis for a claim. You may raise a claim by telephone or in writing.

8.2 We may reasonably assess the product before deciding the appropriate remedy. Where we sold it to you, we will handle your claim rather than require you to pursue the manufacturer. Assessment will not unnecessarily delay your legal remedies.

8.3 Contact us before shipping batteries or damaged equipment so we can arrange safe transport. Do not send a damaged lithium battery through ordinary post. If goods cannot reasonably be returned or transported without significant cost because of their size, height, attachment or the nature of the failure, we will collect them at our expense where the ACL requires. Otherwise, reasonable return costs will be reimbursed if the product is confirmed faulty and the law requires reimbursement.

8.4 We do not charge restocking or processing fees for a valid ACL remedy. If assessment finds no product failure for which we are responsible, a reasonable inspection or transport charge may apply only if disclosed before the assessment, expressly agreed by you and lawful. A disputed assessment does not prevent you from pursuing your rights.

8.5 Any refund legally due will be provided promptly using the original payment method unless we agree otherwise. We will not require store credit instead of a refund. We will also refund delivery charges and reimburse other costs where required by law.

8.6 If repair could affect stored user data, or refurbished parts or replacement goods may be used, we will provide any legally required repair notices before accepting the goods for repair. Such notices do not exclude liability or change your statutory remedy rights.

9. Five-year ZANZ warranty

9.1 Warranty provider: Zeliox Australia New Zealand Pty Ltd (ABN 46 687 819 254), 115 Campbell Avenue, Wacol QLD 4076, Australia. Telephone: 1300 935 469. Email: info@zeliox.com.au. ZANZ manages this warranty directly. Eberspächer Zeliox manufactures and sells Zeliox products; ZANZ is a separate company holding distribution rights for Australia and New Zealand, not its subsidiary.

9.2 ZANZ warrants all Zeliox power units, auxiliary batteries and accessories against manufacturing faults for five years from the date ZANZ dispatches the product. Keep your dispatch confirmation and reasonable proof of purchase. If you do not have the dispatch record, we will assist in checking our records. A manufacturing fault must arise within the applicable five-year period to qualify under this additional warranty. Notify us as soon as reasonably practicable after discovering it; expiry during assessment does not invalidate an otherwise valid claim.

9.3 Contact ZANZ before returning any product. Provide your contact details, reasonable proof of purchase, model and serial number where available, and a description of the fault. Claims may be made by telephone, email or post using the details in clause 9.1. Original packaging is not required. ZANZ will assess the claim and provide reasonable instructions.

9.4 With your authorisation, ZANZ may remotely access a compatible unit to troubleshoot or perform software updates before deciding whether a physical return is needed. Access is by ZANZ staff in Australia; Eberspächer Zeliox and other overseas companies cannot access ZANZ customers’ devices. We will explain the proposed remote work. If remote access is unavailable or inappropriate, we will discuss another reasonable assessment method. This process does not delay or restrict statutory remedies.

9.5 If a manufacturing fault is covered by this additional warranty, ZANZ will choose to repair or replace the affected product or part without charge and within a reasonable time. This choice applies only to the additional warranty; it does not override your choice of remedy or other rights under the Australian Consumer Law.

9.6 ZANZ covers reasonable assessment costs, return freight, repair or replacement, freight back to the customer, and reasonable necessary removal and reinstallation costs for valid claims. Obtain ZANZ’s approval before incurring removal or reinstallation costs or arranging freight. Approval will not be unreasonably withheld or delayed. ZANZ will arrange suitable transport or agree a safe return method. Do not independently ship a damaged lithium battery. For agreed expenses you have paid, send receipts or other reasonable evidence to info@zeliox.com.au or our postal address; ZANZ will reimburse reasonable approved amounts promptly. Prior approval requirements do not restrict expenses or remedies recoverable under law.

9.7 This additional warranty excludes normal wear and tear, gradual battery capacity reduction through ordinary use, and faults to the extent caused by misuse, incorrect installation, unauthorised modifications, or failure to follow operating and maintenance instructions. Battery degradation caused by a manufacturing fault remains covered. An unrelated manufacturing fault is not excluded merely because one of these circumstances has occurred. These exclusions do not limit statutory rights.

9.8 A new replacement part receives a fresh five-year manufacturing-fault warranty from dispatch of that part. Other parts of the original product retain their existing warranty period. A complete replacement power unit, auxiliary battery or accessory receives a fresh five-year warranty from dispatch of the replacement. A repair without a new replacement part does not itself restart the additional warranty. Statutory rights for repaired or replacement goods remain unaffected.

9.9 These warranty benefits are in addition to other rights and remedies available to you under law. The five-year period and exclusions do not set a limit on separate statutory rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Change of mind and cancellation

10.1 For ordinary solicited quote sales, we do not offer an automatic change-of-mind return entitlement unless we expressly agree otherwise. This does not affect any cooling-off right that applies by law, any agreed return policy or your rights relating to faults, misdescription, non-supply or other breach.

10.2 Contact us promptly if you wish to cancel an accepted order for convenience. We will consider the request reasonably, including whether goods have been ordered specially or work has begun. Any cancellation charge must be agreed, reasonable and limited to documented, unavoidable net costs caused by the cancellation, after reasonable steps to reduce them and allowing for resale, reuse and costs saved. We will not automatically retain the entire deposit or charge all anticipated profit. Any remaining payment will be refunded promptly.

10.3 No convenience cancellation charge applies when you are exercising a legal right to cancel or reject. Custom-made goods remain subject to applicable consumer guarantees.

11. Breach and events beyond reasonable control

11.1 If either party materially breaches the agreement, the other may give written notice describing the breach and allowing a reasonable period of at least 14 days to remedy it, where it can be remedied. If it remains unremedied, the other party may end the affected part of the agreement. This does not restrict earlier termination or other remedies available under law.

11.2 If an event outside a party’s reasonable control prevents performance despite reasonable precautions, that party must promptly notify the other, explain the effect and take reasonable steps to reduce it. Only affected obligations are suspended, and only for as long as reasonably necessary. Ordinary cost increases or avoidable supply problems do not automatically qualify.

11.3 If the disruption continues for more than 30 days, either party may cancel the affected undelivered or unperformed part without a convenience cancellation charge. We will promptly refund payments for that part. You remain responsible for conforming goods or services already supplied and retained. These provisions do not postpone a legal cancellation or refund right that arises sooner or exclude any non-excludable compensation right.

12. Responsibility and liability

12.1 Each party remains responsible for its own breach, negligence and other conduct to the extent required by law. Neither party is responsible for loss to the extent caused by the other party’s conduct, and each must take reasonable steps to limit avoidable loss.

12.2 Nothing in these terms caps or excludes liability for consumer guarantees, reasonably foreseeable loss or damage recoverable under the ACL, death or personal injury caused by negligence, fraud, wilful misconduct or any other liability that cannot lawfully be limited or excluded. These terms do not impose a blanket exclusion of business interruption, lost profit or other consequential loss, or require you to indemnify us for our own conduct.

13. Intellectual property and confidentiality

13.1 Intellectual property in products, manuals, software and website material remains with its respective owner. You may use supplied material as reasonably needed to install, operate, maintain and obtain support for products, subject to any lawfully applicable software licence provided before agreement. We do not claim ownership of material you independently own.

13.2 Each party must protect information disclosed by the other that is identified as confidential or reasonably understood to be confidential, and use it only for the agreement. This does not restrict information already public, independently developed or lawfully obtained, or disclosures required by law or made to professional advisers, regulators, insurers or persons reasonably needed to perform the agreement. It does not prevent complaints, truthful reviews or exercise of legal rights.

14. Privacy, disputes and general provisions

14.1 We handle personal information in accordance with applicable privacy law and our separately published Privacy Policy. An enquiry is not consent to unrelated marketing. We will provide any collection notices or obtain consent required by law.

14.2 Please contact us first if you have a complaint so we can try to resolve it. This is not a condition that prevents you seeking urgent relief, contacting a regulator or bringing a lawful claim. You may seek assistance from your state or territory consumer protection agency or an appropriate court or tribunal.

14.3 The agreement is governed by Queensland law. Jurisdiction is non-exclusive, and nothing prevents a consumer using courts or tribunals available under applicable law or relying on mandatory protections applying in another state or territory.

14.4 Changes to these website terms apply only to future agreements. An existing agreement changes only by mutual agreement or as permitted by law. A failure to enforce a right immediately does not itself waive that right.

14.5 If a provision is invalid or unenforceable, it is severed only to the extent necessary, and the remainder continues where legally possible. It will not automatically be replaced by a broader provision. Electronic communications may be used for agreement and notices where permitted by law.