Shipping & Delivery Policy

What this policy covers

This policy covers the delivery and collection of Australian orders bought directly from Zeliox Australia New Zealand Pty Ltd (ZANZ, we, us, our). Read it with our Terms & Conditions (clauses 4 and 5) and our Refund & Returns Policy.

We sell by written quote. There is no online checkout and no payment is taken on this website. Your quote sets out what is being supplied, the price, the delivery or collection arrangement and any agreed deadline.

Delivery is quoted, not calculated online

Your written quote states the delivery or collection arrangements, the cost and any agreed delivery deadline. If a delivery charge cannot be calculated when the quote is prepared, we will explain why and confirm the total before you commit to the purchase. Consumer quotes show the total payable including GST and all calculable unavoidable charges.

We do not publish a standard freight rate or a fixed lead time, because both depend on the product, the destination and the stock position when you order. The figure and the timeframe that apply to you are the ones in your written quote.

Lead times

Where we agree a delivery deadline in writing, we work to that date. Otherwise, dates given in a quote are reasonable estimates, not guaranteed dates. If a material delay is likely, we will tell you promptly, explain the revised estimate and take reasonable steps to minimise the delay.

If we miss an agreed essential deadline, cannot supply within a reasonable time, or the law otherwise entitles you to cancel, you may exercise your legal remedies, including cancellation and a refund where applicable. An estimate does not remove those rights.

Where we deliver

We deliver within Australia, to the address stated in your quote. Delivery must be received by you or by a person you authorise at that address.

This policy covers Australian orders only. For a New Zealand order, contact us and we will confirm the arrangement in writing before you commit.

Risk and title

Where we arrange delivery, risk of accidental loss or damage remains with us until the goods are physically delivered to you or a person you authorise at the agreed address. For collection, risk passes when you or your authorised representative collects the goods. A failed delivery attempt does not by itself transfer risk. Title passes on delivery or collection.

Our responsibilities for faulty goods are not affected by this section.

Collection

If your quote offers collection, it states the collection point, the collection hours and the deadline. Bring the quote or the order reference. Risk passes when the goods are collected.

Shortages, wrong items and transport damage

Tell us promptly about shortages, incorrect items or visible transport damage so we can investigate. A signature on a delivery document does not conclusively establish that the goods were complete or free from defects, and no fixed short reporting period removes your legal rights.

For a damaged unit or battery, contact us before moving or returning it so we can arrange safe transport.

Failed delivery and uncollected goods

If delivery fails or collection is delayed because of circumstances within your control, we will contact you to arrange a reasonable alternative. We may charge reasonable additional storage or redelivery costs only after explaining them and giving you a reasonable opportunity to avoid them. We will deal with uncollected goods only as permitted by applicable law and with the required notices.

Partial deliveries

We will seek your agreement before making a partial delivery that changes your costs or materially affects your use of the order.

Installation is not included

Delivery is not installation. ZANZ supplies the product; you engage and arrange your own installer. Electrical work must be performed by appropriately licensed persons where required by law, and products must be installed, operated and maintained in accordance with applicable laws and the supplied instructions.

Freight on returns and warranty claims

If a product is faulty, our Refund & Returns Policy explains how return transport works and when we cover it. For cancelling an order for convenience, see clause 10 of the Terms & Conditions.

Contact

Zeliox Australia New Zealand Pty Ltd, ABN 46 687 819 254, 115 Campbell Avenue, Wacol QLD 4076. Telephone 1300 935 469. Email info@zeliox.com.au.